Traffic & routing
Discuss peak simultaneous conversations, opening hours, IVR, queue behaviour and overflow handling. Recommended user counts are planning guidance, not a staff limit.
Customer support · Singapore
Cloud call-centre software for Singapore teams.
Call-centre packages are sized by simultaneous conversations, with unlimited extensions. From SGD 138/month with an annual commitment. Telco capacity and external calls are additional.
Published packages
Enterprise & Ultimate pricing.
| Concurrent conversations | Storage | Enterprise SGD / month | Ultimate SGD / month |
|---|---|---|---|
| 4 | 50 GB | 138 | 190 |
| 8 | 60 GB | 207 | 293 |
| 16 | 80 GB | 379 | 500 |
| 24 | 110 GB | 517 | 724 |
| 32 | 130 GB | 655 | 897 |
| 48 | 170 GB | 931 | 1276 |
Concurrent calls describe PBX capacity, not a purchase of telco lines. We confirm how internal calls, transfers, queues and external calls use that capacity before ordering. External telco capacity is sized separately.
Prices and package allowances checked against the LinkusPBX published plans on 2 October 2026. Monthly rates require an annual commitment. Payment schedule, applicable tax, setup, telco, calls and add-ons are confirmed in your quotation.
Choose by workflow
What changes between the licences?
| Feature | CP10–CP90 | CPSC Enterprise | CPSC Ultimate |
|---|---|---|---|
| Users / extensions | 10–90 by package | Unlimited | Unlimited |
| Mobile, desktop & web clients | Included | Included | Included |
| Call centre & reporting | Included | Included | Included |
| CRM integrations | CRM / helpdesk | CRM & API* | Enterprise plus AD & SDK* |
| Recording / storage | 500 recording minutes listed | 50–170 GB shared storage | 50–170 GB shared storage |
| Backup | Confirm in quotation | 30-day retention backup | 30-day retention backup |
| Call-flow designer & WebSocket | Not specified in CP listing | Not specified in Enterprise listing | Listed |
| Video calls & conferencing | Confirm requirements | Confirm requirements | 5 users / room; up to 4 rooms |
| Published uptime SLA | 99.9% | 99.9% | 99.9% |
*The source marks these integrations with an asterisk without explaining conditions. We confirm licences, implementation scope and any charges. WhatsApp, SMS, Teams and Sales Assistant features are platform capabilities; package availability and third-party costs require confirmation. The source does not specify whether the 500 recording minutes reset, or the recording retention period.
Prepare your scope
Bring the call flow, not just headcount.
Reporting & integrations
Agree which reports, CRM actions and API workflows are needed. The source lists CRM/API for Enterprise and AD/SDK additions for Ultimate, with conditions to confirm.
Storage & resilience
Package storage is shared across system data, recordings, voicemail, chat and logs. 30-day backup retention is not a promise of 30-day recording retention. SLA scope and remedies follow the contract.
Next step
Get a quotation around your workflow.
Scope the queue before selecting the licence
- Peak simultaneous conversations and which teams answer or make calls.
- Queue routing, waiting/overflow behaviour and supervisor requirements.
- Reports needed to assess the customer workflow.
- Exact CRM account, integration actions and third-party licences.
- Recording triggers, access, retention, export and storage limits.
Acceptance tests for the busiest period
Agree test scenarios for routing, waiting callers, transfers, unanswered calls and the required reporting. Check that the selected platform and carrier capacities both fit the planned flow. Unlimited extensions are not unlimited conversation capacity.
Plan CRM and recording, understand capacity and compare Enterprise and Ultimate prices.