Singapore SMEs & SMIs

Cloud phone systems for Singapore SMEs and SMIs.

Office staff, hybrid teams, workshops and support desks have different calling needs. Start with staff count, peak calls, existing numbers and device requirements.

Talk to a specialist

Choose your starting point

A setup that fits your team.

Existing office

Replace your PABX

Check number portability and plan a controlled migration.

See the cutover process →Office calling

Connect your staff

Choose a package by extension count and peak call capacity.

Explore office plans →Customer support

Build your support queue

Size concurrent conversations, routing and CRM workflows.

Compare call-centre plans →

Scope by use case

Tell us where calls happen.

Hybrid & multi-site teams

Assess internet connectivity and supported clients for each location, with one agreed call-routing design.

Workshops & industrial premises

Review coverage, desk phones, analog gateways, door phones and reliable connectivity before choosing devices.

Customer-facing teams

Scope opening hours, missed-call handling, routing, recording permissions and CRM workflow.

Next step

Prepare a simple checklist.

Staff count, numbers to retain, current carrier and line type, peak calls if known, devices to reuse, sites and required integrations.

Read the buying guide

Plan around the work, not only the staff count

Reception, remote staff, shared workshop phones and support queues create different call flows. Describe where calls are answered, what devices are needed and the busiest overlap of inbound and outbound conversations. Assess any existing equipment and carrier before changing the service.

Explore distinct office, workshop and queue planning examples. These examples explain requirements rather than claiming customer outcomes.

A 30-minute self-check before you ask for quotes

Count people. Who needs their own number or extension? Who only answers shared lines?
Count peak calls. At the busiest moment, how many external calls happen at once?
List numbers. Every number on your website, name cards, invoices and signage, with its current carrier.
List devices. Desk phones, cordless phones, fax machines, alarm or lift lines, door phones.
Note how calls are answered today. Reception, ring-all, or each person's mobile.
Write down what is not working. Missed calls, staff on personal mobiles, no after-hours message.
Check contract dates. When can the current telco or PABX contract end without penalty?

With this list, providers can quote like for like, and you avoid paying for capacity you do not need.

Common SME scenarios

5–10 staff, mostly on mobiles: Linkus apps for everyone, one desk phone at reception, a simple after-hours message. CP10 provides 10 extensions and 4 concurrent calls from SGD 39 per month (annual).
15–30 staff with reception: a short IVR, ring groups, voicemail to email and a few desk phones. CP20 or CP30 is usually the starting point.
A team that handles customer calls all day: queues and reports, possibly a call-centre tier sized by concurrent conversations.

Telco services, setup, porting and devices are quoted case by case. See prices and packages.

Mistakes to avoid

Cancelling your old lines before the new service and number move are confirmed.
Buying desk phones before checking compatibility.
Choosing a plan by headcount alone without checking peak calls.
Comparing a PBX subscription with a quote that includes telco services.

Our buying guide and cost guide go further.

Industry examples

See clinics, professional firms, retail and F&B, logistics, education centres and property agencies.

Grants and budgeting

Some Singapore SMEs look at government support schemes for digital projects. Eligibility and approved solutions change over time, so check the current scheme rules directly with the relevant agency before planning around a grant. For budgeting, list the monthly items (PBX plan, SIP trunk, numbers and calls) separately from one-off items (setup, porting, devices), and compare quotes over the same contract period.

Frequently asked questions

What is the smallest LinkusPBX plan?

CP10: 10 extensions and 4 concurrent calls, SGD 39 per month on an annual commitment. Telco services, setup and devices are quoted separately.

Do all staff need desk phones?

No. Many SMEs use the Linkus mobile, desktop and web apps for most staff, with desk phones only at reception or for managers.

Can we see it before we buy?

Yes. We can arrange a demo, and a paid service starts after you accept a written quotation.